Shipping Policy

Hello, beautiful soul! At Decor Sales, we’re honored to be part of your journey to create spaces that reflect your unique aesthetic. We’ve designed our shipping and return policies with your peace of mind at heart, ensuring your experience is as harmonious as the aesthetic spaces we help you create.

Shipping Information

Order Processing

We carefully prepare each item with love and attention to detail. All orders are processed within 1-2 business days before shipping.

Shipping Methods & Timeframes

We offer two shipping options to suit your needs:

Please note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We understand that creating your perfect space is a deeply personal journey. Sometimes, the decor items that looked perfect online might not fit your vision in reality – and that’s okay! Our return policy is designed to give you flexibility and peace of mind.

Return & Exchange Basics

• Return Window: 15 days from the date you receive your items
• Condition Requirements: Items must be unused, in original packaging, and with all tags attached
• Return Shipping: Customers are responsible for return shipping costs
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

Step-by-Step Return Process

1. Initiate Your Return: Email us at [email protected] with your return request within 15 days of receiving your order
2. Provide Details: Include your order number, the items you wish to return, and the reason for return
3. Wait for Approval: Our team will review your request and send return instructions within 24 hours
4. Package Your Items: Carefully pack the items in their original packaging with all included materials
5. Ship Your Return: Send the package to our return address (provided in your approval email)
6. Receive Confirmation: We’ll email you once we receive and process your return

Exchange Process

If you’d like to exchange an item for something different:

• Follow the same initial steps as the return process
• Clearly state in your email that you’d like an exchange and specify the replacement item
• If the exchange item costs more, you’ll need to pay the difference
• If it costs less, we’ll refund the difference to your original payment method

Refund Timeline & Method

Once we receive your return:

• We’ll process your refund within 3-5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement
• For exchanges, we’ll ship your new item once we receive the return

Non-Returnable Items

To ensure the safety and quality of our products for all customers, we cannot accept returns on the following items:

• Candles (for safety and hygiene reasons)
• Bedding (unless packaging is unopened and seals are intact)
• Any items that have been used, assembled, or modified
• Personalized or custom-made items
• Items damaged due to customer misuse or improper care

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

• Contact us immediately at [email protected]
• Include photos of the damaged item or incorrect product
• We’ll arrange for a replacement or refund at no additional cost to you
• In some cases, we may ask you to return the item, but we’ll cover all shipping costs

Thank you for being part of our global decor community. We’re honored to help you create spaces that reflect your unique aesthetic and bring you joy.